This Shipping Policy explains how Biological Truth handles order processing, shipping timelines, tracking, delivery issues, international shipments, and customer shipping responsibilities.
Biological Truth is committed to providing a clear and professional shipping experience. Shipping timelines, carrier performance, and delivery outcomes may vary based on order processing, product availability, destination, shipping method, and factors outside our control.
Orders are processed after payment confirmation and order review. Processing times may vary depending on product availability, order volume, verification requirements, holidays, weekends, and fulfillment capacity.
Orders placed outside normal business hours, during weekends, or on holidays may begin processing on the next available business day.
Biological Truth reserves the right to review any order before shipment. Orders may be delayed, held, cancelled, or refused due to inaccurate information, payment issues, compliance concerns, product availability, suspected misuse, or violation of website policies.
Estimated delivery timelines depend on the shipping method selected, destination, carrier availability, weather conditions, holidays, customs processing, and other external factors. Delivery estimates are not guaranteed unless specifically stated by the carrier.
Where tracking is available, tracking details may be provided after the order has been processed and transferred to the shipping carrier. Tracking updates are controlled by the carrier and may take time to appear after shipment.
Customers are responsible for providing complete and accurate shipping information at checkout. This includes full name, correct street address, apartment or suite number where applicable, city, state, postal code, country, email address, and phone number.
Biological Truth is not responsible for delays, failed delivery, lost packages, returned shipments, or additional costs caused by incorrect, incomplete, or undeliverable customer-provided shipping information.
Once an order has been transferred to the shipping carrier, delivery handling is managed by the carrier. Biological Truth is not responsible for carrier delays, missed delivery attempts, weather disruptions, routing errors, temporary service interruptions, or delays caused by circumstances outside our control.
If tracking shows that a package has been delivered, Biological Truth may treat the order as delivered. Customers should check the delivery location, mailbox, parcel locker, front desk, neighbors, building management, or local carrier office if a package is marked delivered but cannot be found.
If a package appears lost or missing, customers should contact the shipping carrier first using the tracking information provided. Biological Truth may assist where possible, but final delivery confirmation and investigation results are controlled by the carrier.
If an order arrives damaged, customers should contact Biological Truth support as soon as possible with the order number, clear photos of the packaging, shipping label, damaged item, and a description of the issue. Damaged package claims are reviewed on a case-by-case basis.
Customers are responsible for promptly retrieving delivered packages and following any storage or handling guidance provided on the product page, product label, or supporting documentation. Biological Truth is not responsible for product issues caused by delayed package retrieval, improper storage, or mishandling after delivery.
Biological Truth reserves the right to refuse or cancel orders to locations where shipping, product access, import, or possession may be restricted. Availability of shipping options may vary by destination.
Where international shipping is available, customers are responsible for understanding and complying with all import laws, customs rules, duties, taxes, restrictions, and product regulations in their country or region.
Biological Truth is not responsible for packages delayed, refused, seized, returned, destroyed, or restricted by customs, border agencies, or regulatory authorities.
International customers may be responsible for customs duties, taxes, import fees, brokerage fees, or other charges required by their country or carrier. These charges are not controlled by Biological Truth and may not be included in the product or shipping price at checkout.
If a package is returned due to incorrect address, failed delivery attempt, refusal, customs issue, unpaid duties, restricted location, or customer non-compliance, Biological Truth may review the order before determining whether reshipment, store credit, or refund is available.
Additional shipping fees may apply for approved reshipment requests.
Shipping fees may be non-refundable once an order has been processed or transferred to the carrier. Refund eligibility for shipping charges depends on the specific order issue and the outcome of the review.
All products shipped by Biological Truth are sold strictly for research use only. Customers are responsible for ensuring that purchase, shipment, import, possession, handling, and storage comply with applicable laws and regulations in their jurisdiction.
Compliance Notice: Products available through Biological Truth are sold strictly for research use only. They are not intended for human consumption, animal use, medical use, diagnostic use, therapeutic use, dietary use, cosmetic use, or use in food, drugs, supplements, or household products. These products have not been evaluated by the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.
For shipping questions, tracking support, damaged package review, or delivery concerns, contact Biological Truth support with your order number and shipping details.
Contact Support